We offer FREE standard delivery service within Malaysia with a minimum spend of RM300.

Here are the shipping rates for different shipping zones:
West Malaysia RM10 | East Malaysia RM15

Deliveries usually take 5 – 7 working days for Malaysia after the order is dispatched and will be delivered by a courier. Delivery details will be provided in your confirmation email. Under exceptional circumstances, orders may take longer than the published timings to be delivered.

We only offer standard shipping in Malaysia.

We are not able to dispatch orders without an invoice.

You can choose to have your order delivered to a business/office address. However, please be aware that we are unable to accept any responsibility for any loss or damage to the parcel once the delivery has been made.

You may check your spam folders from your email.

If you still have not received any emails please contact us.

Please check for the email in your spam folders of your inbox. You can also view your dispatch notifications by logging into your account.

If you have not received a notification and your account does not show that your order has been dispatched after 24 hours, please contact us *form*.

We do not ship to PO Box addresses.

The estimated delivery date will be provided at checkout, and you will receive an order confirmation email with this information. If there has been no movement in your tracking for 5 days, please contact us *form*.

Please contact our Customer Service team if you wish to arrange for the items to be picked up at the store.

We are unable to change the delivery address on orders once the checkout process has been completed.

There are no exchange options available for now; you may return within 7 days. Please refer to our return policy here.

We offer free returns within Malaysia. Kindly read the Returns Policy before returning the item.

All return related enquiries must be requested through email at customercare@natgeostore.com.my or Contact Us form here.

Please check your return tracking information to see if we have received your return. Once received please allow up to 14 working days for your refund to be processed upon receipt of your returned item(s). You will receive a confirmation email once your return has been processed.

In the event that the Return Parcel does not reach us within this time frame, we reserve the right to refuse the return.

Please allow up to 14 working days for your refund to be processed upon receipt of your returned item(s). You will receive a confirmation email once your return has been processed.

All the returned item(s) must be in original condition with tags.

Please reach out to customercare@natgeostore.com.my or Contact Us form here.

You will receive an email as soon as your return has been processed by our warehouse. If you have not received this email within 20 working days of your return arriving at our warehouse, please contact us.

All returns for online orders must be sent back to us at the assigned return location. You may reach us at customercare@natgeostore.com.my for all return enquiries.

The stores strictly will not process your returns or exchange.

All orders are final once they are submitted. For returns, please reach out to customercare@natgeostore.com.my or Contact Us form here.

Please reach us at customercare@natgeostore.com.my 

Please refer to our size guide for measurements. *link size guide*

You can find our size guide here and the measurements on each product description page.

*We are unable to provide exact dates for if or when an item will be restocked in store or online. Our stock levels are updated daily so that items are made available as soon as possible* 

We accept credit and debit cards, online banking, e-wallets (Boost, GrabPay, MAE by Maybank2u, Touch 'n Go eWallet, ShopeePay, Alipay, WeChat Pay, and UnionPay QR), and more.

This could be a connection error. Please close the webpage, clear your browser history and ensure you have enabled all cookies and pop ups. Should this prompt persist, please contact us here. *form*

It may have been entered incorrectly. You may find it helpful to copy and paste the code so that it is an exact match. If the code has been entered correctly but does not work, please contact us.

If you are unhappy with a purchase you have made from one of our stores, you can
return it to any of our stores in the original condition with a valid proof of purchase for
a refund or an exchange within 14 days of purchase.

No refund is allowed at the moment. You may return it at the same store you have purchased with a valid proof of purchase for an exchange within 14 days of purchase. Exchange is applicable for the same style with different sizes subject to availability. 

You can locate us at our Store Locator.

Our store is located at Lot 5.01.06, Level 5, Pavilion Kuala Lumpur, Kuala Lumpur, Malaysia 55100 and Lot G-083, Ground Floor, Mid Valley City, Kuala Lumpur, Malaysia 59200

For items bought in our Malaysia stores, you can return them to our store in Malaysia within 14 days for a refund, an exchange, providing the item is unused/unworn, its original condition and proof of purchase can be provided.

Acceptable proof of purchase includes your original purchase receipt or a credit/debit card statement showing the transaction. 

Please note due to hygiene reasons, we are unable to offer an exchange or refund on underwear, bra, swimwear, socks, jewellery, accessories (applies to watches, caps & scarves) and cosmetics.

This returns policy does not cover gift cards, products bought from third party retailers (including concessions and franchise stores); products bought outside Malaysia and personalized or altered products. 

If you have bought the items from a National Geographic store outside Malaysia, please contact the specific store or refer to your receipt for terms and conditions.