We offer FREE standard delivery service within Malaysia with a minimum spend of RM300.

Here are the shipping rates for different shipping zones:
West Malaysia RM10 | East Malaysia RM15

Deliveries usually take 5 – 7 working days for Malaysia after the order is dispatched and will be delivered by a courier. Delivery details will be provided in your confirmation email. Under exceptional circumstances, orders may take longer than the published timings to be delivered.

We only offer standard shipping in Malaysia.

No. National Geographic Apparel Malaysia Online Store is only able to provide commercial receipts for online purchases.

For e-invoices, they are only available for purchases made at our retail stores.

You can choose to have your order delivered to a business/office address. However, please be aware that we are unable to accept any responsibility for any loss or damage to the parcel once the delivery has been made.

You may check your spam folders from your email.

If you still have not received any emails please contact us.

Please check for the email in your spam folders of your inbox. You can also view your dispatch notifications by logging into your account.

If you have not received a notification and your account does not show that your order has been dispatched after 24 hours, please Chat with us.

We do not ship to PO Box addresses.

The estimated delivery date will be provided at checkout, and you will receive an order confirmation email with this information. If there has been no movement in your tracking for 5 days, please contact Chat with us.

Please contact our Customer Service team if you wish to arrange for the items to be picked up at the store.

We are unable to change the delivery address on orders once the checkout process has been completed.

There are no exchange options available for now; you may return within 7 days. Please refer to our return policy here.

Yes, you are responsible for all shipping costs incurred for your order, including the cost of returning the merchandise to our head office in Malaysia. Please note that we are not responsible for any lost parcels during the return process.

Kindly read the Returns Policy before returning the item.

All return related enquiries must be requested through email at customercare@natgeostore.com.my or Speak to Us form here.

Please check your return tracking information to see if we have received your return. Once received please allow up to 14 working days for your refund to be processed upon receipt of your returned item(s). You will receive a confirmation email once your return has been processed.

In the event that the Return Parcel does not reach us within this time frame, we reserve the right to refuse the return.

Please allow up to 14 working days for your refund to be processed upon receipt of your returned item(s). You will receive a confirmation email once your return has been processed.

All the returned item(s) must be in original condition with tags.

Please reach out to customercare@natgeostore.com.my or Contact Us form here.

You will receive an email as soon as your return has been processed by our warehouse. If you have not received this email within 20 working days of your return arriving at our warehouse, please contact us.

All returns for online orders must be sent back to us at the assigned return location. You may reach us at customercare@natgeostore.com.my for all return enquiries.

The stores strictly will not process your returns or exchange.

All orders are final once they are submitted. For returns, please reach out to customercare@natgeostore.com.my or Contact Us form here.

Please reach us at customercare@natgeostore.com.my 

Please refer to our size guide for measurements.

You can find our size guide here and the measurements on each product description page.

We are unable to provide exact dates for if or when an item will be restocked in store or online. Our stock levels are updated daily so that items are made available as soon as possible.

We accept credit and debit cards, online banking, e-wallets (Boost, GrabPay, MAE by Maybank2u, Touch 'n Go eWallet, ShopeePay, Alipay, WeChat Pay, and UnionPay QR), and more.

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